These Terms of Service ("Terms") govern the use of the website and services provided by COD CONFIRM OÜ ("Company", "we", "our", or "us") through https://www.codconfirm.com (the "Service").

By creating an account or using the Service, you agree to these Terms.

1. Eligibility

The Service is intended for business use only.

By using the Service, you represent and warrant that you are acting on behalf of a business, merchant, or other commercial entity, and that you have the authority to bind such entity to these Terms.

2. Description of the Service

COD Confirm provides software tools designed to assist merchants with Cash on Delivery order confirmation workflows.

The Service may include, among other things:

The Service relies on integrations with third-party platforms, APIs, and service providers to retrieve, process, and transmit relevant operational data.

3. Accounts

To access the Service, users must create an account. You agree to:

• Provide accurate, complete, and up-to-date information
• Maintain the security of your account
• Be responsible for all activity under your account

You are responsible for safeguarding your login credentials and for any actions carried out through your account.

4. Free Trial

We may offer a 7-day free trial.

Access to the free trial may require entering valid payment details. If the subscription is not cancelled before the end of the trial period, the subscription will automatically convert into a paid subscription.

5. Subscription and Pricing

The Service operates on a monthly subscription model. Pricing may vary depending on usage metrics, including but not limited to:

• Order volume
• Number of confirmed orders
• Number of SMS or communication events
• Confirmation method (SMS, or WhatsApp, or both)
• Number of connected stores, systems, or integrations
• Other relevant operational usage metrics

Prices may change over time, including through promotional pricing or plan updates. Continued use of the Service after a pricing update constitutes acceptance of the new pricing.

6. Payments

Payments are securely processed through third-party payment providers, including:

The Company does not store full payment card information.

Subscriptions automatically renew unless cancelled before the next billing cycle.

7. Refund Policy

All payments are non-refundable, except where required by applicable law.

8. Third-Party Integrations

The Service relies on integrations with external systems and providers, including but not limited to e-commerce platforms, warehouse and logistics systems, SMS service providers, third-party APIs, and AI or automation service providers.

We are not responsible for errors, delays, inaccuracies, delivery failures, or interruptions originating from third-party systems or providers.

Any workflows, confirmations, analytics, or recommendations generated by the Service depend on the accuracy, completeness, and availability of the data and services provided by such third parties. If third-party systems provide incorrect, incomplete, delayed, or unavailable data or services, the Company cannot be held responsible for resulting issues.

9. Data Usage

The Service may store and process operational data necessary to provide the Service, including order data, store data, workflow data, communication status data, and related business information.

We may also use anonymized and aggregated data to:

• Improve the Service
• Develop new features
• Generate internal analytics
• Monitor performance and system quality

We do not sell personally identifiable customer data.

10. Acceptable Use

Users agree not to:

• Misuse the Service
• Attempt to reverse engineer, copy, or exploit the Service beyond its intended use
• Abuse APIs, automations, or integrations
• Interfere with the platform's operation
• Attempt unauthorized access to any part of the Service
• Use the Service for unlawful, fraudulent, deceptive, or abusive activities

We reserve the right to suspend or terminate accounts in the event of abuse, fraud, security risks, non-payment, or violation of these Terms.

11. Service Availability

While we strive to maintain reliable service, we do not guarantee uninterrupted, secure, or error-free availability. Service interruptions may occur due to hosting infrastructure, third-party integrations, SMS or communication provider issues, maintenance, external technical issues, or force majeure events.

12. Limitation of Liability

The Company shall not be liable for indirect, incidental, special, or consequential damages, lost profits, lost revenue, business interruption, missed or unconfirmed orders, communication failures caused by third-party providers, or inaccuracies caused by third-party systems, external data sources, or user-provided data.

13. Intellectual Property

All software, branding, content, technology, and materials associated with the Service are the property of COD CONFIRM OÜ or its licensors.

Users are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for their internal business purposes and in accordance with these Terms.

14. Termination

Users may cancel their subscription at any time, subject to the billing terms applicable to their plan.

The Company reserves the right to suspend, restrict, or terminate accounts that violate these Terms or that create legal, technical, or operational risks for the Service or its users.

15. Governing Law

These Terms are governed by the laws of Estonia.

Any disputes arising from or in connection with the use of the Service shall fall under the jurisdiction of the courts of Estonia.

16. Contact