This Billing and Refund Policy describes how subscriptions and payments work for the services provided by COD CONFIRM OÜ through https://www.codconfirm.com.

By subscribing to the Service, you agree to this policy.

1. Subscription Model

The Service operates on a monthly subscription model. Pricing may be based on usage tiers determined by operational metrics, including but not limited to:

• Number of orders processed through the platform
• Number of confirmed orders
• Number of SMS or communication events
• Number of connected stores, users, or integrations
• Other relevant usage metrics applicable to the selected plan

Usage may vary from month to month, which may affect the pricing tier applied.

2. Billing Timing

Billing occurs at the end of each billing period, based on the usage recorded during that period, unless otherwise specified in the applicable subscription plan.

Subscriptions automatically renew each month unless cancelled.

3. Payment Methods

Payments are processed through secure third-party payment providers including:

We do not store full payment card information.

4. Automatic Renewal

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the next billing period begins.

5. Cancellation

Users may cancel their subscription at any time.

If a subscription is cancelled, the account will remain active until the end of the current billing period. After that period ends, the subscription will not renew and access to the Service may be suspended, limited, or terminated.

6. Refund Policy

7. Failed Payments

If a payment cannot be processed, the user may be granted a grace period of up to three (3) days to update payment details and complete the payment.

If payment is not successfully processed within this period, access to the Service may be suspended or restricted.

8. Price Changes

We reserve the right to modify subscription pricing.

If pricing changes apply to existing customers, users will receive at least 30 days' notice before the new pricing takes effect. Continued use of the Service after the price change becomes effective constitutes acceptance of the updated pricing.

9. Taxes

Prices may be displayed exclusive of applicable taxes.

Users are responsible for any applicable taxes, duties, or similar governmental charges required by their jurisdiction, unless stated otherwise.

10. Fraud, Abuse, and Chargebacks

We reserve the right to refuse, suspend, or cancel subscriptions in cases of:

• Suspected fraud
• Abuse of the platform
• Misuse of payment systems
• Violation of the Terms of Service

If a chargeback or payment dispute is initiated, we may immediately suspend or terminate the associated account and restrict further access to the Service.

11. Currency

Payments may be processed in USD or EUR, depending on the payment method, billing configuration, or subscription plan.

12. Contact