This Privacy Policy explains how COD CONFIRM OÜ ("Company", "we", "our", or "us") collects, uses, and protects information when you use https://www.codconfirm.com and the related software services (the "Service").

1. Information We Collect

When you use the Service, we may collect the following information:

Account Information

Operational Data

To provide the Service, we may process business and operational information related to your use of the platform, including:

• Store and account configuration data
• Order-related operational data
• Order status and workflow data
• Communication status data
• Connected platform or integration data
• Logistics, warehouse, or fulfillment-related operational data where relevant to the Service

Depending on how the Service is configured, this may include limited order-level information necessary to operate Cash on Delivery order confirmation workflows.

API Credentials and Integration Data

To connect with third-party systems, users may provide API tokens, access credentials, or other integration-related information required for the Service to function.

2. How We Use Information

We use the collected information to:

• Provide, operate, and maintain the Service
• Connect with e-commerce platforms, warehouse systems, logistics tools, communication providers, and other third-party services
• Process and manage Cash on Delivery order confirmation workflows
• Send operational notifications and workflow events
• Generate operational insights, automations, and system recommendations
• Communicate about accounts, billing, support, and product updates
• Improve the Service, monitor performance, and develop new features

We may also use anonymized and aggregated data to improve the Service and develop new features.

3. Emails, Messages, and Notifications

We may send emails or other service-related notifications concerning:

• Account creation and account management
• Billing and subscription updates
• Product updates
• Support communications
• System notifications and workflow events
• Order confirmation process activity where relevant to the Service

Users may also receive operational notifications generated by the platform based on connected workflows and integrations.

4. Payment Processing

Payments are processed by third-party payment providers including:

We do not store full payment card details on our servers.

5. Third-Party Services

The Service relies on certain third-party providers and integrations to operate, including:

These providers may process data as part of delivering their services.

6. Data Storage

User data is stored using infrastructure operated by our service providers, including our hosting provider Vercel.

Data may be stored and processed on servers located in different jurisdictions depending on the infrastructure and providers used to operate the Service.

7. Data Retention

We retain user data for as long as the account remains active or as necessary to provide the Service.

If an account is deleted, we will delete or anonymize associated personal data within a reasonable period, unless retention is required for legal, accounting, security, or legitimate operational reasons.

8. User Rights (GDPR)

To exercise these rights, please contact: support@codconfirm.com

9. International Users

The Service may be used by customers worldwide.

By using the Service, you acknowledge that your data may be transferred, stored, and processed outside your country of residence as part of operating the platform and its related infrastructure.

10. Data Security

We take reasonable technical and organizational measures to protect the information processed through the Service.

However, no system can guarantee absolute security, and we cannot guarantee that unauthorized access, loss, or alteration will never occur.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

If changes are made, the updated version will be published on this page with a revised update date.

12. Contact